18+ years leading marketing operations, service delivery and client services for Astellas, Merck, AbbVie, Sanofi and P&G. Outside of Accenture, I design and build the systems I'm curious about — a communications platform and a small suite of AI tools.
At Accenture, I lead cross-functional teams through marketing operations, business transformation and service delivery — the unglamorous discipline that makes global campaigns actually ship on time, on budget, and in compliance.
Astellas — directing a 30+ person cross-functional org across business, operations, analytics and technology.
Merck — redesigned the global marketing operating model and automated manual delivery processes.
AbbVie & Sanofi — primary client lead for 6+ years across omnichannel campaigns and digital delivery.
Operations discipline applied to my own systems: a from-scratch communications platform and a small suite of AI tools.
SEO, content strategy and campaign operations for a small number of clients per quarter.